"No messages due right now" when I hit Send follow-ups
Adapix paces follow-ups on a schedule (day 1, 3, 7, 14…). If everyone's been contacted recently, there's genuinely nothing due — that's the anti-pestering design working. Add a new contact and you'll see a draft within a minute.
My email connect failed
Gmail/Outlook: make sure you complete the provider's consent screen without closing the popup. Other inboxes: double-check the app password (it's not your normal password — your provider generates it in their security settings; the connect form links to instructions per provider).
A customer says they didn't get the text
Check the Station's Departures for the message status. "Failed" shows the reason (bad number is most common). Adapix automatically falls back between iMessage and SMS, so a delivery failure usually means the number itself.
How do I stop follow-ups to one customer?
Open their campaign in the Station and hit cancel — or if they replied STOP to a text, it's already done automatically.
Something else?
Email
support — a human reads it.