Adapix ("we", "us", "our") provides customer follow-up software for small businesses at adapixai.com and app.adapixai.com (together, the "Service"). This policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies both to business owners who create Adapix accounts and to the customers of those businesses whose contact information is added to the Service.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Customers receive texts only after providing their phone number to a business they contacted. Reply STOP to any message to opt out — opt-outs are honored automatically and immediately. Reply HELP for help. Full SMS program details are in our Terms of Service and our public opt-in documentation.
We use a small number of infrastructure providers to deliver the Service — telephony and messaging carriers, email delivery, an AI text-generation provider, payment processing (Stripe), and cloud hosting. When you start a subscription, your card details are collected and stored by our payment processor, Stripe; we never see or store your full card number. These providers process data only to provide their service to us, are bound by confidentiality obligations, and are not permitted to use it for their own marketing. A current list of the specific sub-processors we use is available on request.
We keep account data and message history for as long as the account is active, so business owners can review their conversation history. When an account is closed, we delete its data within 30 days, except where the law requires us to keep specific records longer. Business owners can delete contacts and their data from the dashboard at any time, or request full account deletion by emailing us.
Data is encrypted in transit (HTTPS/TLS) and access is restricted to what the Service needs to operate. No method of transmission or storage is 100% secure, but we work to protect your information and will notify affected users of any breach as required by law.
The Service is for businesses and is not directed to children under 13. We do not knowingly collect personal information from children under 13; if you believe a child's information was added to the Service, contact us and we will delete it.
If we make material changes, we will update the date at the top of this page and notify account holders by email or in the dashboard before the change takes effect.
Questions or requests about privacy: roccochenet95@gmail.com