Nothing Adapix writes ever sends on its own. Every draft waits in your Inbox:
Above the drafts sits "Reply to these yourself" — customers Adapix flagged for a human: emergencies, upset customers, questions it wasn't taught. Each flag includes the full conversation so you step in knowing everything.
The Inbox refreshes live — new drafts appear as they're written, and the badge count updates from any tab.
Click the message text itself (or the Edit button) and it opens in an editor. Change anything, hit Save & Send, and your version is what goes out — word for word.
When several drafts are waiting, two buttons appear next to the list: Send all and Reject all. Read the batch first — "Send all" means exactly that.
Every draft carries a badge like 2nd follow-up · no reply since the last one 3 days ago, computed from the real message history. A repeat touch is deliberate persistence, clearly labeled — and a customer reply always pauses the sequence.